Continuing Education
The following Seminar Series is available for ProVet member clinics:
Practice Health Management Certificate Program
Designed for You, by You – A Six Session Seminar Series Based on Your Responses to the Owner/Manager Surveys You Completed*
Take Your Clinic to the Next Level with this Peer-Driven CE Series
Session 1: Power, Positivity and Potential
November 28-29, 2023
Arlington Hotel, Paris, Ontario
Day 1
— M O R N I N G —
Welcome
Guest Speaker: Dr. Vaccarino
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Innovation
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Power of the group
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Positivity and mental health
Survey Summary – What you asked and how that drove session creation
— A F T E R N O O N —
Market Analysis – Current levels of compliance within industry (SA/LA top performers)
Guest Speaker: Industry representative
Breakout Session – Discuss survey results / findings
Hot Topic – Problem solving discussion related to session topic
Day 2
— M O R N I N G —
Communities – Enhancing community-based aspects of individual clinics
Student Program – Concept of VET & RVT student program within ProVet Clinics
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Create small working group
— A F T E R N O O N —
Breakout Session – Other programs that could benefit clinics as well as ProVet
Breakout Session – How to extract data for homework? Divide based on software?
Homework Assignment!
Session 2: Challenges, Changes and Champions
February 27-28, 2024
Arlington Hotel, Paris, Ontario
Day 1
— M O R N I N G —
Human Resources (HR)
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Staffing and Evaluation – successes and failures from inside / outside-the-box
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Scheduling – achieving long term sustainability
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Staff perks that have worked
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Presentations from ProVet clinics
— A F T E R N O O N —
Breakout Session – Implementing the positives
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Recap from Session 1 homework
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Presentation to group
Hot Topic – Problem solving discussion related to session topic
Key industry partners/experts available to support group discussions
Day 2
— M O R N I N G —
Benchmarking and Compliance – Follow-up from last session:
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Challenges
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Opportunities
Brainstorming –
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Generate ideas to increase compliance
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Allow people to pick and choose and get support from industry
Coaching/Mentoring – developing a framework for successfully implementing change at the practice level.
— A F T E R N O O N —
Change Champion(s) – finding “that person”
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Willingness, attitude, and enthusiasm
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Appropriate skills
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Principles of change management in order to make it successful
Homework Assignment!
Session 3: Mentoring, Sequencing and Enhancing
June 18-19, 2024
Location TBD
Day 1
— M O R N I N G —
Positivity – the power of the “CAN do mentality”
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Impact on staff
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Pitfalls to avoid in creating that culture
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Coaching/Mentoring – ensure mentors want to mentor
— A F T E R N O O N —
Breakout Session
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Road blocks and how to overcome
Approach Methodology
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Sequencing how you hire
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DO NOT lower the bar
Hot Topic – Problem solving discussion related to session topic
Day 2
— M O R N I N G —
Compliance – Success level for last sessions home-work?
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Obvious winners?
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Presentation of findings
Breakout Session – Enhancing delivery of products to all of our Small and Large animal clients.
— A F T E R N O O N —
Diagnostic Codes – Utilization of software to:
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Better serve clients
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Increase compliance
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Market new products, opportunities, etc. (i.e. dental, arthritis (Librella)
Automations:
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Reminder Systems with Interactive Confirmation
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Feedback Surveys
Homework Assignment!
Session 4: Exploring, Valuating, Retaining
November 26-27, 2024
Arlington Hotel, Paris, Ontario
Day 1
— M O R N I N G —
The Balance Sheet (Part 1)
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Exploring / Simplifying
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How improving bottom line will implact clinic value
Clinic Valuation
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How proper valuation will always be affordable
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Differences with venture capital model
— A F T E R N O O N —
Employee Benefits (Part 1)
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Road blocks and how to overcome
Approach Methodology
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How they work, what drives cost
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Options (Guest Speaker)
Hot Topic – Problem solving discussion related to session topic
Day 2
— M O R N I N G —
Inventory / Stock Control
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Inventory methodologies (options)
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Role of Buying Groups in inventory management
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"Science vs. Art" of inventory management
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Myths and realities of inventory management (and why US models aren't helpful in Canada!)
— A F T E R N O O N —
Inventory / Stock Control cont...
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Ensuring stock on hand meets customer needs without delay
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Keeping costs associated with holding stock to a minimum
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Use of software / automations in process
Homework Assignment!
The following two sessions are still in development.
The content will be derived from the outcomes of the earlier sessions
Session 5: Title TBD
February 25-26, 2025
Arlington Hotel, Paris, Ontario
Day 1
— M O R N I N G —
Retention – Programs / Options for enhancing and utilizing skill sets (SA/LA):
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Registered Veterinary Technicians (RVTs)
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Receptionists
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Animal Care Assistants (ACA)
— A F T E R N O O N —
Hot Topic – Problem solving discussion related to session topic
Day 2
— M O R N I N G —
— A F T E R N O O N —
Homework Assignment!
Session 6: Title TBD
June 71-18, 2025
Location TBD
Day 1
— M O R N I N G —
— A F T E R N O O N —
Hot Topic – Problem solving discussion related to session topic
Day 2
— M O R N I N G —
— A F T E R N O O N —
Homework Assignment!
This series will also connect you between sessions to help with the implementation of ideas in your own practice.
IMPORTANT
This Certificate Program has been designed to have the same people attend as many sessions as possible with the overall goal of enhancing our internal Network of Knowledge – helping every one get to their next level.
Accommodations
For the sessions being held in Paris,
a group rate has been arranged at:
Details...
We look forward to hosting you for these valuable sessions.
If you have any questions, please contact us.
Continuing Education
The ProVet Network is proud to have Ann Godkin as our Coordinator of Education.
